At Friendly Bamboo, we are committed to delivering high-quality bamboo products to our B2B clients efficiently and reliably. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Shipping Coverage
We ship bamboo products to:
- Domestic locations (within India)
- International destinations (subject to order size, destination, and regulations)
Shipping availability may vary based on product type, order quantity, and destination country.
2. Order Processing Time
- Orders are processed after confirmation of payment and final approval of specifications
- Standard processing time: 3–7 business days
- Custom, private-label, or bulk manufacturing orders may require additional processing time, which will be communicated in advance
Orders are processed on business days only (excluding weekends and public holidays).
3. Shipping Methods & Partners
We work with trusted logistics and freight partners to ensure safe delivery, including:
- Courier services for smaller consignments
- Surface transport or freight forwarding for bulk and palletized orders
- Sea or air freight for international shipments
The shipping method is selected based on order volume, destination, and urgency.
4. Shipping Charges
- Shipping costs are not included in product prices unless explicitly stated
- Charges are calculated based on weight, volume, destination, and shipping method
- Any applicable duties, customs charges, taxes, or import fees are borne by the buyer
Final shipping charges will be shared before dispatch or included in the invoice.
5. Estimated Delivery Time
Estimated delivery timelines may vary:
- Domestic Orders: 5–10 business days after dispatch
- International Orders: 10–25 business days after dispatch (depending on country and customs clearance)
Delivery timelines are estimates and may be affected by customs delays, weather conditions, or logistical disruptions.
6. Shipment Tracking
Once the order is dispatched:
- Tracking details will be shared via email or WhatsApp (where applicable)
- For freight shipments, relevant transport documents will be provided
7. Delivery & Acceptance
- Buyers are advised to inspect the shipment at the time of delivery
- Any visible damage, shortage, or tampering should be reported immediately to the delivery partner and to Friendly Bamboo
- Claims for damaged or incorrect items must be raised within 48 hours of delivery
8. Delays & Force Majeure
Friendly Bamboo is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:
- Customs clearance delays
- Natural disasters
- Transportation strikes
- Government restrictions or force majeure events
9. Incorrect Shipping Details
Friendly Bamboo will not be liable for delays or losses caused due to:
- Incorrect or incomplete shipping addresses
- Incorrect contact details provided by the buyer
Any additional costs arising from such errors will be borne by the buyer.
10. Policy Modifications
Friendly Bamboo reserves the right to update or modify this Shipping Policy at any time. Changes will take effect once published on the website.